Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
I placed an order last week for some beds and food bowls for my ferrets house and it has been a big hit! Not only with the ferrets, but with the cat too!
The description states that this is so big that a cat fits in, and that is most definitely true! huge It’s huge! And my cat most certainly did fit inside and loved it there (we’re thinking of giving him this one :p)
I just want to say a massive thank you.
Your products are not only excellent in quality and price, but they’re always a big hit with the pets.
Love from Rufus, Cleo, Mia Rose, Bailey and Nala the ferrets and Oreo the cat.
I like the chettah pattern and that its fluffy, big fast delivery and quality service
I placed an order last week for some beds and food bowls for my ferrets house and it has been a big hit! Not only with the ferrets, but with the cat too!
The description states that this is so big that a cat fits in, and that is most definitely true! huge It’s huge! And my cat most certainly did fit inside and loved it there (we’re thinking of giving him this one :p)
I just want to say a massive thank you.
Your products are not only excellent in quality and price, but they’re always a big hit with the pets.
Love from Rufus, Cleo, Mia Rose, Bailey and Nala the ferrets and Oreo the cat.
This is a really good size for a larger rodent , or several ratties! My seven boys easily fit in it , with bags of room! Fluffy, well made and would definitely recommend!
I like the chettah pattern and that its fluffy, big + fast delivery and quality service