Delivery information
Delivery details, dispatch guidance and what to do if you need help with a parcel. Orders over £35 qualify for free UK Next Day delivery. Orders under £35 are charged £3.99 postage. Next Day delivery is usually achieved, but it is not guaranteed.
Free next day delivery guidance
Free Next Day delivery on orders over £35
Orders over £35 qualify for free UK Next Day delivery. In most cases, eligible orders placed before our dispatch cut-off time are prepared and sent for next working day delivery.
Please note that Next Day delivery is not guaranteed. It is usually achieved, but courier delays, busy periods, weather, bank holidays, address issues, failed delivery attempts or other circumstances outside our control may affect delivery times.
Delivery basics
Free UK Next Day over £35
Orders over £35 qualify for free UK Next Day delivery. This is usually next working day, but it is not guaranteed.
£3.99 under £35
Orders under £35 are charged £3.99 postage. The delivery charge is shown clearly before checkout.
Dispatch 1 PM cut-off applies
Orders placed before the dispatch 1 PM cut-off time are usually prepared and sent the same working day.
How delivery works
Place your order
Choose your items and check the delivery information at checkout before placing your order.
We prepare your parcel
Your order is packed carefully and prepared for courier collection from the warehouse.
Tracking is sent
Once dispatched, you should receive order and delivery updates by email.
Need to know
Do you offer free delivery?
Is Next Day delivery guaranteed?
What happens if I order under £35?
When will my order be dispatched?
What can affect delivery times?
What should I do if my delivery has a problem?
Delivery issue?
We are here to help with parcel tracking, delayed items and delivery questions.
Contact support