Delivery help

Delivery information

Delivery details, dispatch guidance and what to do if you need help with a parcel. Orders over £35 qualify for free UK Next Day delivery. Orders under £35 are charged £3.99 postage. Next Day delivery is usually achieved, but it is not guaranteed.

Track an order

Important note

Free next day delivery guidance

Free Next Day delivery on orders over £35

Orders over £35 qualify for free UK Next Day delivery. In most cases, eligible orders placed before our dispatch cut-off time are prepared and sent for next working day delivery.

Please note that Next Day delivery is not guaranteed. It is usually achieved, but courier delays, busy periods, weather, bank holidays, address issues, failed delivery attempts or other circumstances outside our control may affect delivery times.

At a glance

Delivery basics

Free UK Next Day over £35

Orders over £35 qualify for free UK Next Day delivery. This is usually next working day, but it is not guaranteed.

£3.99 under £35

Orders under £35 are charged £3.99 postage. The delivery charge is shown clearly before checkout.

Dispatch 1 PM cut-off applies

Orders placed before the dispatch 1 PM cut-off time are usually prepared and sent the same working day.

Delivery process

How delivery works

Place your order

Choose your items and check the delivery information at checkout before placing your order.

We prepare your parcel

Your order is packed carefully and prepared for courier collection from the warehouse.

Tracking is sent

Once dispatched, you should receive order and delivery updates by email.

Delivery FAQs

Need to know

Do you offer free delivery?

Yes. Orders over £35 qualify for free UK Next Day delivery. Orders under £35 are charged £3.99 postage.

Is Next Day delivery guaranteed?

No. Next Day delivery is usually achieved, but it is not guaranteed. Courier delays, busy periods, weather, bank holidays, address issues, failed delivery attempts or other circumstances outside our control may affect delivery times.

What happens if I order under £35?

Orders under £35 are charged £3.99 postage. The delivery charge is shown before checkout so you can review the full order cost before paying.

When will my order be dispatched?

Orders placed before our dispatch 1PM cut-off time are usually prepared and sent the same working day. Orders placed after the 1PM cut-off time, during weekends or on bank holidays may be processed on the next working day.

What can affect delivery times?

Delivery times may be affected by courier delays, busy periods, weather, bank holidays, address issues, failed delivery attempts, incorrect delivery details or other circumstances outside our control.

What should I do if my delivery has a problem?

Contact customer support with your order number, billing email or postcode, and any courier tracking details you have. This helps us check your order quickly.

Delivery issue?

We are here to help with parcel tracking, delayed items and delivery questions.

Contact support