Returns help
Returns & refunds
Find out what to do if you need to return an item, cancel an order or report a problem with your delivery.
What to check first
Keep packaging
Please keep product packaging until your issue has been resolved.
Do not use damaged items
If something arrives damaged, avoid using it and contact support.
Contact within the right timeframe
Little Pet Warehouse asks customers who wish to cancel to contact support within 14 days of placing the order.
How to request help
Contact us
Send your order number and billing email or postcode.
Explain the reason
Tell us whether the item is unwanted, damaged, incorrect or unsuitable.
Wait for instructions
We will advise the correct next step and any return information needed.
For damaged or incorrect items, include clear photos of the item, packaging and label where possible.
Quick answers
Can I cancel my order?
If you have changed your mind, contact customer support as soon as possible. If the order has already shipped, you may need to follow the returns process.
My item arrived damaged. What should I do?
Please contact support with your order number and clear photos of the damage, packaging and courier label.
When will I receive my refund?
Refund timing can depend on the return status and payment provider. Contact support for help with a specific order.