Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.​
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.​
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.​
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.​
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.​
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.​
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
We love our ferret hammock. It’s well made, it’s exactly as image shows. Quality of fabric is smooth and fluffy. The colour is subtle and neutral perfect to go with room’s decoration. The best design and colour out there! I highly recommend it 🙂
Fluffy Lined Hammock With Pouch: Luxury Cream
My rattie girls love these big hammocks and I’ll often find 2 or 3 of them cuddled up together in there. I’ve got it in several different fabrics including this cream one, the brown version and 2 different fleecy ones, and they’re all really popular. The label says to hand wash but I must admit I often run them through my washing machine on a 30°C cycle – ALWAYS in a protective laundry bag though, as they have metal fixings.
Overall a thoroughly good hammock – used, chewed and approved!
Lovely product. Well made and cozy. My rats love it. Only improvement I would suggest is adding a buckle to the straps so the length can be adjusted.
Super soft and surprisingly sizeable, our girls love this!
Good quality materials used and good value for money. My hamster loves to snuggle up in the pouch when it’s cold.
Been buying these hammocks for years – Good quality, reasonable price and easy to wash. My rats love snuggling under the pouch. Although I have a persistent chewer who loves nibbling these – hence repeat purchases!
Great quality, well made. The fluffy lining is warm and cosy – the rats love it! Love the fact that this can be colour-matched to other beds and hammocks on the site to have colour coordinated cage accessories! Good value for money and fast delivery.
We love our ferret hammock. It’s well made, it’s exactly as image shows. Quality of fabric is smooth and fluffy. The colour is subtle and neutral perfect to go with room’s decoration. The best design and colour out there! I highly recommend it 🙂
Lovely product. Well made and cozy. My rats love it. Only improvement I would suggest is adding a buckle to the straps so the length can be adjusted.