FAQ

We aim to dispatch all items within 48 hours of payment receipt (Monday-Friday). While most orders arrive within 4-6 days, please allow up to 14 working days for delivery. We provide regular email updates on your order’s status throughout the process.

Currently, we only ship within the UK.

You have a 14-day window from the delivery date to initiate a return.

To be eligible for a return, the item must be unused, unwashed, and in its original packaging with all tags attached.

Contact our customer service team at sales@littlepetwarehouse.co.uk with your order number and reason for return. You’ll receive a returns form to fill out and include with your item(s).

Customers are responsible for return shipping fees. We recommend using a trackable shipping method for security as we cannot be held responsible for lost or damaged return shipments.

Refunds may take up to 14 business days to process once we receive and inspect the returned item. Please note that shipping fees are non-refundable.

We do not offer exchanges. If you need a different size or product, please initiate a return for a refund and place a new order for the desired item.

If your item arrives defective or damaged, contact our customer service team immediately. We’ll work to resolve the issue promptly, providing a replacement or refund as necessary.

If you believe your product is faulty, you may be entitled to a repair or replacement under the Consumer Rights Act 2015. Please reach out to our customer service team for further assistance.

You can cancel your order within 14 days of placing it. If your order has already shipped, you’ll need to follow the return process outlined above.

If you receive the wrong item in your order, please contact our customer service team immediately. We will arrange for the correct item to be shipped to you or provide a refund.

No, we only sell full cages and do not offer spare parts separately. As a reseller, we rely on manufacturers to provide complete products, and we do not have the capability to supply spare parts independently.

If your item hasn’t arrived within the expected timeframe, first check the delivery status using the tracking number provided in your shipping confirmation email. If there are delays or no tracking updates, contact our customer service team with your order details for assistance.

You can reach our customer service team at sales@littlepetwarehouse.co.uk for any inquiries, assistance with orders, or concerns. We’re here to help make your shopping experience enjoyable and hassle-free.