Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Good, cheap and reliable!
Just what I needed to stop my chiinies from chewing the cord supports for their new igloo
Good quality product arrived on time and in good condition
These didn’t arrive with my order as the box was damaged so they were lost in transit. How ever when the replacements came (very promptly) they were just what I needed. My rats have a coconut house that they love but it was original attached with string that they immediately chewed through, with the chain now installed it’s much safer for them. Really recommend these as they are very versatile, I’ve also threaded food onto them, to keep them occupied, fit & healthy.
Excellent for when my rats chew through the fabric straps of their houses. Allowxs them to continue using the homes they love.
Great item to have in stock to use up old garments as ratty hammocks.
I previously bought some chains off amazon which was not fit for purpose. A friend pointed this out to me and I bought so I had spares just in case they was as bad as the other ones. However there was no need! These are well made and great quality. Perfect for hanging hammocks and other stuff.
Excellent for when my rats chew through the fabric straps of their houses. Allowxs them to continue using the homes they love.
Great item
These didn’t arrive with my order as the box was damaged so they were lost in transit. How ever when the replacements came (very promptly) they were just what I needed. My rats have a coconut house that they love but it was original attached with string that they immediately chewed through, with the chain now installed it’s much safer for them. Really recommend these as they are very versatile, I’ve also threaded food onto them, to keep them occupied, fit & healthy.