Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Plenty of room for my hamster to explore, also the shelf above is good for putting the sand bath on to keep it separate. Customer service very helpful. Would recommend buying this product for small animals.
Decent sized cage – plenty of space to move around. The accompanying wheel and house are far too small for a Syrian hamster. Fortunately, we already have those items. My hamster finds the ramp slippy and difficult to climb.
This is a brilliant cage for a Syrian hamster. Not too tall (risk of falling and hurting themselves is high in some alternative cages), plenty of space to run around in and add toys to, and the bars are narrow to avoid escapees! The doors need to be shut carefully, you need to squeeze the bars a little, otherwise they could be pushed open. It’s easy to close them securely though. Our hamster is very happy with the space, and we’re happy with the quality! We would recommended.
Very good cage with deep base and large floor area. Arrived very quickly. Small issue with the base that had a crack in, however Little pet warehouse replaced this with next day delivery. 5 star service!
Great customer service, I contacted them since the base of the cage was broken and they sent another the next day ,apart from dpd failing to deliver it,brilliant service and good size cage
Really good sized cage suitable for mice due to small bar spacing. One of the cheapest cages for its size. Only downsides are the door openings could be larger for easier access, the wooden platform could be waterproofed and the door fastenings have to go onto the third bars otherwise they drop open.
Absolutely super cage at a sensible price. I’ve bought both my hamsters one and they are loving it!!
This is a fantastic cage for my group of Russian dwarfs so much space for them.
They are loving it ☺️