Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
brilliant customer service speedy delivery and amazing product
I brought 4 of these, 1 single 80 & 5 stands for my friend’s Guinea pigs, both the pigs and my friend love them! The reason she wanted them is because I have the 100 versions for my rabbits. In short happy piggies and happy humans
This isn’t the first time that I’ve brought this cage, was so impressed last time that when we needed new cages for the Guinea pigs we went to what we knew. Good sturdy cages, well made and fast delivery
Can’t fault anything, easy to assemble and speedy delivery
Arrived very quickly, well packaged and for a good price, easy to assemble, we we’re very happy with the cage
I found the cage needs more clips around it to keep it more sturdy. Luckily I had clips to use.
It needs a longer ramp to stop it from moving around the bottom section.
For the price I paid these item should be looked intofor future purchasers.
Brilliant scheduled delivery
Bought this for two baby guinea pigs. I was surprised at how big it was for the price. Easy to assemble and plenty of room. Only thing I would say is the ramps are really steep. I’ve had to lift ours higher as the little guinea pigs couldn’t quite manage. I’m sure it’ll be fine once they’re grown. They love this cage. Would definitely recommend.
This is very good, it is really spacious a good size for rabbit or guinea pigs. It was easy to assemble
I found the cage needs more clips around it to keep it more sturdy. Luckily I had clips to use.
It needs a longer ramp to stop it from moving around the bottom section.
For the price I paid these item should be looked intofor future purchasers.
Brilliant scheduled delivery
Bought this for two baby guinea pigs. I was surprised at how big it was for the price. Easy to assemble and plenty of room. Only thing I would say is the ramps are really steep. I’ve had to lift ours higher as the little guinea pigs couldn’t quite manage. I’m sure it’ll be fine once they’re grown. They love this cage. Would definitely recommend.