Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Product is great value and easy to assemble. The product is more aimed at Guinnea Pigs though as the hole in the upper part was very tight for my small to medium Rabbit. I have had to enlarge it slightly for a happy Bunny, something the manufacturer should consider.
This cage is amazing I brought it for my single Lop rabbit it’s easy to put together (you have to do the bare minimum) , fast delivery within 2 days of ordering and the price is great compared to other places will definitely be ordering from here again in the future
I bought this for our daughters New Guinea Pigs. It looks lovely and nice and big!
Great product lots of room for our two Guinea pigs to grow its a Guinea pigs penthouse!
Great service quick delivery don’t be put off by some poor reviews couldn’t fault the service or product will shop again with little pet warehouse
I bought this for our daughters New Guinea Pigs. It looks lovely and nice and big!
Ordered one day, delivered the next. Fab cage for two guinea pigs although they still haven’t mastered the ramp yet, which may take some time as they’re only little and still getting used to a new home. Would definitely recommend though, so easy to put together and lots of room.
Great product lots of room for our two Guinea pigs to grow its a Guinea pigs penthouse!
Great service quick delivery don’t be put off by some poor reviews couldn’t fault the service or product will shop again with little pet warehouse