Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
The quality is good and the colour is really nice, it is smaller then expected but my mini lop rabbit does enjoy staying inside it, however he does lift it up when he is turning around.
This is a sturdy little house but a bit small for our Guinea pig as he is a good sized male piggy. Nevertheless he learned quickly how to jump on top and seems to enjoy his new house.
I was looking for a product like this since my rabbits chewed away half of the old one. The product is sturdy and is as expected, although it is a bit small for two rabbits to hide under and the entrance is a bit small but I’m sure my rabbits will find a way to squeeze through. Overall this is just what I was looking for.
Good quality, and fits cage perfectly, but slightly too small for our dwarf rabbit so a bit disappointed with this product, the house/shelter could do with being 2 inches taller. Our rabbit sticks its head in in to look but has to squeeze in and can’t sit up straight inside, has to squat or lay down when inside, so sleeps outside it now.
So simple, fits to any cage, sturdy and great value for money. Delivery on time.
Only down side is, our Guineas love it so much we never see them now!
Very happy with this, think may be bit small for rabbit but perfect for my Guinea pigs. Very reasonable price, fast delivery and great quality. Definatley use this site again! ⭐️⭐️⭐️⭐️⭐️
I was looking for a product like this since my rabbits chewed away half of the old one. The product is sturdy and is as expected, although it is a bit small for two rabbits to hide under and the entrance is a bit small but I’m sure my rabbits will find a way to squeeze through. Overall this is just what I was looking for.
Broadly happy with the product and service.
Disappointed that the consignment arrived
without the food bowl shown on the website,
and stated to be included.
Perfect size and fits lovely in the cage the only down side it doesn’t actually attach to the cage so can be knocked over but other than that it is perfect for what I want
Lovely sturdy hidey hole. ….our guinea pig loves it. Only thing for me is that I’d wished it went the full width of the short side of the hutch, as our little ‘Fudge’ likes to sit and watch what’s going on. Not a problem now though as i bought a wooden ledge from our local et shop to extend it. We have a happy Fudge