Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Girls absolutely loved it, high quality. They’ve bitten through the back corner of it, but that is bound to happen with anything you give them. They like to stick their heads out of the hole too, incredibly funny and it is their favourite thing to lay in. Simply 5 stars so nice I ordered it in brown too.
Great product and quick delivery thanks
Great quality for price. Larger than expected , but still Great experience Thank you
It is great! It arrived so soon after I bought it, and the quality is perfect
Really like this hammock, been in the age with 3 female rats and they love it. Well made and should last quite a while. Would buy more of these.
Great hammock for our 2 ratties… very happy
Great product and quick delivery thanks
Excellent quality and great value for money.
I love this hammock, it gives my ferrets the option of either sleeping under the pouch or on top of it. It’s probably suitable for 1 large male, or in my case… 3 small females. 🙂 Also easy to clean and will last quite a while!
Had a bit of trouble getting it put up so they could easily get in the pouch but my 6 rats love it! They cant all fit in at once but they prefer it over their normal hammock or any of their beds