Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
The cage is amazing! 2 clips were missing but informed little pet warehouse and got more sent out the same day! Would definitely recommend! Amazing customer service and product
The corner and edge bits did not fit together, so I had to modify them to build the cage. The walkways between the levels are too smooth and steep for my rats when set up as demonstrated on the box, but otherwise they love it and it’s a very good size.
This was perfect for my 2 rats, Easy to put together however there is alot of wood and the seasaw and the mini house isnt really suitable. Its hard to clean with the bottom part all together howver once we took the front arch off it was alot easier. The doors are small however we can deal with that since the roof opens fully. The latches to the door are slighty loose and being a worrier i have got mini locks on them incase they open in the night.
Honestly the rats love it its here own adventure playground and with the style of cage it’s highly customizable for their needs, awesome 5 star!!
Arrived quickly and is easy to assemble. Plenty of room to hang hammocks and ropes etc. and my 2 rat girls are able to burn off energy easily! The only reason it hasn’t got 5 stars is the wooden platforms aren’t the most secure or easy to clean and the house and wheel are too small for rats. The cage itself is very good however and this isn’t an issue if you fill it with other accessories for climbing and hiding!
When it arrived I was pleased with the size however it has to be adapted to the correct height for my hammy. Good quality wood although a design fault with bottom main house and wire quite flimsy however. I must say good value for money
This is the perfect cage for rats! Nice size Good price, great value, Easy assembly. The height is good for climbing and hanging accessories, the floor space isn’t bad either if you remove the hideaway. I keep 3 males in there they love it and are thriving. I’m so glad I purchased it. If you have or are getting rats I highly recommend this cage.
This was by far the best cage I could find and the results definitely delivered. It’s a massive cage, a lot bigger than I expect which wasn’t a problem. My rats love it, I have 3 and there is plenty of room for them to play and to hang stuff from etc.
I did get rid of the house at the bottom, it was an amazing size and they loved it, but it was such a pain to install and when I would take the cage off to clean it just became annoying as it got in the way due to it not coming off/ putting back together easier. Apart from that it is absolutely amazing!
Ratties love it. Like other have said though, the front doors are pretty useless. Great cage otherwise
Good size cage for the money houses my two rats with plenty of room for them to climb and run around. Only downside is the access isn’t great with 2 small doors at the front . The top of the cage also totally opens for access but it’s a bit pointless because of the cage being so tall you can’t reach down into the cage. It’s still 4 stars because otherwise great .