Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Quite disappointed with it to be all honest it was bent scratched and really not the easiest thing to put together..wasn’t worth £146
good sturdy cage but assembly instructions were poor.
I would advise assembling outside then carry indoors once complete. You need a lot of space (height) to build OR at least 3 pairs of hands. The instructions give a very brief guide but no reference to which bolts and nuts to use on which piece. We left our nuts and bolts “hand tight” because the supplied tool doesn’t fit them – thankfully this method was ok. Once built, it’s the perfect size for our 2 budgies and at such a good price you can forgive the assembly issues, the slightly bent panels, sharp roof edges, and just overall misfitting. It does the job and from a distance looks nice. I would buy one again if needed but only at this low price. Petwarehouse were brilliant as a seller as usual, delivery very quick and all arranged with ease.
Its a lovely cage once set up, took a little of a ding or two in transportation but doesn’t show once cage is built, we bought for rats and its perfect for what we wanted
a bit awkward to build but well worth it
I recommend detaching the sliding door and using zips or wire to make hinges on one side. A bird got caught in the sliding door and died:( . Another issue is that it’s very hard to move the cage on carpet. Also it is not a sturdy cage. It’s held together with sliding aluminum strips. There isn’t much to the base.
I belive bases should be solid and have some weight to them. Because the base is so light, it’s unwieldy with all the weight of the height sides. The sides want to flex out of the aluminum straps that are holding it together. I used needle nosed pliers to crimp the metal strips more tightly where one side meets another and its still really unstable. Next step is to get steel zip ties and hope I can get it into a moving truck when I move without it falling apart enroute.
Received item quickly, in good condition, the item was exactly what was described.
Was quite difficult to assemble.
Good quality
I love the corner design the birds have plenty of room and the pull out tray makes cleaning really easy, the only thing I don’t like is that the doors are not secure they don’t lock into place so I have had to use a clip to keep them closed as one of my birds is an excellent escape artist!!
Great cage, once we understood the instructions easy to build. Budgies love their new home!
Received item quickly, in good condition, the item was exactly what was described.
Was quite difficult to assemble.
Good quality