Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
My hamster is loving her cage and all the space
Placed my order early yesterday morning, and less than 48 hours later the cage is here! Bought this as an upgrade for my little man (syrian ham), the cage is huge (836 square inches of floor space), is sturdily built, and has a deep base for plenty of bedding. The doors, as mentioned by others, are rather loose on the top but this is easily remedied. A must have if you’re looking to upgrade your hams home!
My hamster loves his new cage, came in great condition, easy to assemble and very quick delivery.
Good size cage for my daughters hamster. Delivered quickly with no problems. We have tied side door closed but feel they never seem strong enough on any product available. Very pleased with this product
Bought for our Syrian Hamster who does like to explore. Much larger than your regular cages which suits her perfectly as there is plenty of space to put toys etc in. With the addition of a few extra shelves, she loves it. The wheel supplied with the cage is a bit useless for syrian hamsters and rats as it is too small.
The cage initially arrive damaged (dropped on a corner in transit bending the bars) but I e-mailed Little Pet Warehouse and I had a replacement set of bars next day. Fantastic service!
So far the biggest cage I’ve seen on the market for hamsters for a reasonable price. Hamster really like this cage. Only downpoint is the door doesn’t lock properly and need a small lock. But overall very happy with this cage and delivery is also very quick
Cage is really big and perfect for syrian hamsters
My hamster loves his new cage. Loads of room. Only problem you have the doors do not close had to put padlock on as there is no hold on them. Also have to take the top of cage if you have something big.
This cage is amazing. Plenty of room for my hamster to run and climb
Excellent cage, fab size for a Syrian hamster, robust & the appropriate size gaps between the bars. Doors are small though have to remove the whole lid to get anything big in & out