Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Packaged well, little fiddly to put together just one person. Fits my four little guinea girls happily. Very pleased.
Good service, happy with my choice
Fabulous service from the start. Very easy to find what I was looking for. Previously had difficulty finding larger cages both in various pet shops and online. The description was accurate and great ease in understanding the actual dimensions. Delivery was efficient and quick. The cage itself is of a good sturdy quality.
A good sized cage. Got with the stand for storage.
Very difficult to put together and doors are hard to open but cage is a lovely size.
If you have a bunny and mot much time to let him run free i belive this is a minimum to give him.
hard to built it up a bit but possible. ,missing internal shelf like in small versions but you can buy some gadgets for it.
if messed with bunny urine it will clen eaily after being soaked in vinegar (dont let bunny dink it take him out for that time).
my husband made side panels from wood as bunnies like to loose lots of hair and this stops them to fly about…
wooden cages, tried and tested, hold the urine and bunnies simply eat them all 😀
not happy with £30 delivery charge…. as site advertises free delivery. got the point with size but this creates fals advertisement.
Brilliant safe and secure large cage for my indoor rabbit. Highly recommend
Very pleased with this indoor cage plenty of room for my mini lop lion head enough room for two rabbits
Fabulous
This cage is spacious, very well made and solidly constructed. The best indoor cage I have purchased.
Additionally, the customer service provided when purchasing this product was amazing.