Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Great cage
We purchased this cage because we needed cage with specific dimensions fit for two separate chinchillas. The top and the bottom part is identical. Each cage has a large front door with good and safe lock and two smaller doors on both sides which are sturdy enough not to be open easily by clever animals. Still, you can lock them with a wire or a snap-hook to be sure. Bottom parts of sections are from wire too and can be easily removed to make cleaning easier. They prevent a chinchilla to get to the plastic tray so the don’t make a hole in it. The very bottom part with wheels is not necessary to be used, the cage can be contained only from two cages, it is still safe and stable.
Overall, it is a good product with only minor problems (our cage had one wire slightly bended and assembly parts not align perfectly at all places). The packaging is good enough to travel 2000 km with no damage on product.
Excellent cage plenty of space for my birds and very quick delivery
Solid, sturdy, easy to assemble, chinchillas happy, added loads of kiln dried pine shelves and houses, really pleased, bought two towers for four pairs, good ventilation, superb secure doors, love them. Highly recommend, in fact already have on chinchilla forums.
Very sturdy cage and our birds love it. Easy to put together
Brought the cage for my feathery flock (cockatiel and budgies) perfect flight cage for smaller parrots.
Stacked up and secure they are easy to clean and great security features on front. Side doors convenient for food and water bowls but might need a clip for those escape artists overall 10/10
This cage is really great. I got it for an indian ringneck and conure, to keep them separate. For a reasonable price and prompt delivery it was exactly what I was looking for.
It comes flatpack but isn’t too hard to put together. (Good job given the instructions are very basic). I like the fact you can have it a single story, if ever you have one pet instead of two. The top half could be taken off and stored easily.
Most importantly it seems sturdy and very spacious.
Thanks very much for a great price and great service. I had never heard of your store but will be reccomending from now on.
So good that I brought a second one perfect for my birds
Bought this for my chinchillas,one girl 3 boys.Was so easy to assemble. The main doors are excellently secure and much easier to get access to chins due to the size. Have fitted them out with my own made wooden shelves and look forward to them enjoying their new environment
Great cage at a good price. Assembly instructions could have been clearer and there were some sharp bits of metal I caught my hands on !
I wanted this as one big cage to put my three rats in so to stop the gap in between the two halves, I put the tray and wire divider in (with handle in first) so that there was a gap at the back for them to climb up and down between the floors.
Also I think the doors at the front could have been a little bigger to make cleaning the cage easier.
Apart from this, very pleased with my purchase and my ratties love it