Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
My pet rats have escaped cage loads of times in just a few days.. some parts are missing and parts of the cage is bent.
Rat, Chinchilla & Ferret Cage 100cm – Windsor 5-Level Grey/White | Little Friends
My cage arrived promptly. Sadly the base clips had snapped. I emailed the company and replacements sent straight out, along with a free gift. Brilliant customer service.
Really great product at a great price. Unfortunately part of the cage was damaged in transit however they got straight onto a resolution and I had a replacement part within a couple of days. Would recommend.
The cage was easy to fit together, and didn’t take too long either.
It did however require some bending and forcing, as the bars came bent on one side and it caused misalignment between the sides and layers.
I have 3 boy rats and I’ve only built up the bottom two stories. This is more than enough room and they have so much room to play. It is so easy to clean and easy to open on all levels. Absolutely perfect. Thr kittle ramp on the bottom door is handy for my boys to come in and out off
I bought this cage last week and am incredibly happy with it. My son has put 4 baby rats in it and there is just so much space for them. Easy to put together and really good quality. Super easy to keep clean as there are so many doors, meaning you can reach every part of the cage with no trouble. Also sliding drawers at the bottom enable really easy cleaning. It’s ideal for baby rats as the bars have very narrow spacing. Honestly can’t recommend this cage highly enough!
I was a bit worried about ordering this cage because I only found 2 or 3 reviews online. It’s not the best quality quite a few bent bars and it’s a pain to put together. However once together its a very good cage, so much space and very easy to clean and most importantly my 4 ratties love it! So overall I am happy with this cage.
Love this cage and wished I had purchased it years ago. It is large but its by far the easiest cage I have ever put together. I am only very slightly built but managed to set this up by myself. Honestly, you do not need instructions, it is that easy!!!! The other great thing about it is that you can put baby ratties in and add the levels as they grow and need more space. The spacing is narrow so no escapes!! There are four large doors so extremely easy to keep clean. Thank you Little Friends, you have made my life a whole lot easier.