Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.​
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.​
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.​
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.​
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.​
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.​
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Really nice plastic house, my rat loves it!
I use these for my hedgehogs when I rescue. Perfect size for them to nest in. Very strong. Have bought before.
I am pleased with the houses but was rather annoyed when a day after I placed the order I received an email telling me that they are being reduced by £1.50 each. I help with rescued hedgehogs and all food etc is paid for by me so the saving on more houses would have meant more houses or another bag of food. Other than that, the houses are great for the job.
Bought this house for my Syrian hamster. It fits perfectly into her cage, and she seems to love it! It was initially difficult to put the two halves together but once I’d figured it out they were very secure.
Perfect for my 2 rats, They are able to spend time alone in there or snuggle when needed.
Easy to clean and enough space for my three ratties. Very quick delivery too.
These cages are a good size.Affordable with next day delivery
Guinea pig appears to be comfortable with the house. Fair size and hygienic. The one I have arrived in two pieces and it was aukward to click both pieces together, no issues since.
Very pleased with this purchase – arrived quickly and is sturdy and good quality. One of my male rats loves boxes – of any size, shape or material – and he is very happy with his new house.
Really spacious house for my rats (it saves some arguments as plenty of space for them all!) Much more hygienic than a wooden house as easier to keep clean. Nice and dark inside to make them feel safe as well. Would recommend.