Product & Sizing Information
Are the product dimensions and sizes exact?
All dimensions provided on our product pages are approximate. While we strive for accuracy, slight variations can occur during manufacturing. We strongly advise customers to measure their available space to ensure the product will fit comfortably before placing an order.
Why does the product colour look different from the pictures?
The images on our website are for illustration purposes only. Product colours may appear different in person due to variations in lighting during photography or differences in screen displays.
Delivery
Is delivery free?
We are pleased to offer free next-day delivery on most orders. However, please be aware that this is not a guaranteed service. While we dispatch orders promptly, delivery times can vary due to factors beyond our control, such as courier delays, public holidays, or high demand.
How quickly will I receive my order?
We pride ourselves on fast dispatch and aim to get your order to you as quickly as possible. Most orders are delivered within 5 working days, but express options are often available. You will receive an email with tracking information once your order has been dispatched from our warehouse.
What happens if I'm not home for the delivery?
Our couriers operate with a "leave safe" policy for your convenience. If you are not home, they will attempt to leave your parcel in a designated safe place, with a neighbour, or will re-attempt delivery. You can specify your "leave safe" instructions at checkout to guide the driver.
Ordering & Support
How can I find a specific product?
You can use the search bar at the top of our website to look for any product by name. A dropdown menu will show you the most relevant products and categories related to your search.
Can I make changes to my order after placing it?
If you need to amend or cancel an order, please contact us immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse. For cancellations after the order has been picked, a restocking fee may apply.
What should I do if my order is late?
If your order has not arrived within the expected timeframe, please check the tracking link provided in your dispatch email. If you need further assistance, contact our customer service team with your order number, and we will investigate with the courier.
Great product and quick delivery thanks
This product arrived with a couple of days and is of a good quality. The most important this is my little rats love it. I would recommend to anyone!
My rats love this hammock to snuggle in it together but with the warm weather snuggle on top. Its one bed they haven’t destroyed.
Sturdy hammock, made of great material that washes well. My rats are ridiculous chewers and haven’t touched it, which is great!
My rats like chilling up on both levels, I’ve caught a maximum of five rats on this at one time. They love it.
I’ve bought the matching products too.
I buy multiples of these hammocks. They are great and my female rats can always be found in them. Sturdy and a good design.
Really good quality, and a great price
Delivery was fast and packaging was great.
Amazing quality. Not used yet though 🙂
Can see why this was on the best sellers list. Excellent product…. looks awsome in cage and rats were using it with in a day! Seen ones else where for a lot more money with for less quality.
Company was very fast and efficient with order and delivery and would definitely be using again and would recommend to anyone.
By far my rat boys favourite hammock in their cage! They have a few but absolutely love this one. Great fabric and space, fits my 3 rat boys snuggly.
My rats love this hammock to snuggle in it together but with the warm weather snuggle on top. Its one bed they haven’t destroyed.